Popularité: 96/100
Dernière mise à jour: 2025-02-15
Crisis Management Playbook
Strategic guide for managing organizational crises, from cyber incidents to natural disasters, with focus on leadership, communication, and stakeholder management.
Description
The Crisis Management Playbook is a comprehensive guide designed to help organizations prepare for, respond to, and recover from significant crises that threaten their operations, reputation, or viability. Unlike incident response plans that focus on technical responses, this playbook addresses the broader organizational response needed during major crises.
This playbook covers a wide range of crisis scenarios, including cyber attacks, natural disasters, operational disruptions, public relations incidents, and other emergencies. It provides frameworks for crisis leadership, decision-making under pressure, stakeholder communication, and post-crisis recovery and learning.
Developed by experts with extensive crisis management experience across various industries, this playbook incorporates lessons learned from real-world crises and best practices from established crisis management methodologies.
Objectifs
- ✓Establish effective crisis management structures and processes
- ✓Develop critical leadership capabilities for crisis situations
- ✓Create frameworks for strategic decision-making under pressure
- ✓Implement stakeholder communication strategies during crises
- ✓Build organizational resilience through effective crisis management
Contenu
- •Crisis management framework and principles
- •Crisis team structure and roles definition
- •Crisis assessment and declaration procedures
- •Decision-making frameworks for crisis situations
- •Stakeholder mapping and communication strategies
- •Media and public relations management
- •Crisis response strategies for different scenarios
- •Legal and compliance considerations during crises
- •Post-crisis recovery and business resumption
- •Crisis simulation and exercise guidelines
Bénéfices
Minimize the financial, operational, and reputational impact of crises
Improve leadership effectiveness during high-pressure situations
Maintain stakeholder confidence through effective crisis communication
Accelerate recovery and return to normal operations
Transform crisis experiences into organizational learning opportunities
Témoignages
"When a ransomware attack threatened our entire operation, this playbook guided our executive team through the crisis. The communication frameworks were especially valuable in managing stakeholder expectations."
Elizabeth Carter
Integrated Healthcare Network
"We used this playbook to completely revamp our crisis management approach. The simulation exercises helped identify gaps in our preparedness that we never would have discovered otherwise."
Jonathan Reid
Global Manufacturing Industries
